FAQ

Customer Questions & Answers

Does it charge my phone with a case around it?
Yes! Our charger works flawlessly with cases up to 5 mm.

Does it really charge all 3 devices at the same time?
Yes! Depending on your power source (it has to be a wallplug, not a laptop/power bank) , it does charge all three devices at the same time.

My charger doesn’t work, what now?
No worries! Just send us an email at info@thejustincaseshop.com and we will take care of it.

I see LED’s how bright are they?
There are 3 LED’s that will indicate the 3 different charging spots. Brightness can be compared to the charging lights of a power bank or other electrical devices. 

Is this Qi-certified?
Yes, it is.

Why is there no  USB wall plug included?
Everyone with a phone already has a wall plug, so we decided not to charge you extra for another one. 

What format is the included charging cable?
USB-A → USB-C, USB-C goes into the charger.

Is this ready to use or do I need to buy something extra for it?
Our multifunctional wireless charger is ready to use as it is! To enjoy full power speed charging it needs to be used with an 18w adapter (not included in the package). 

I don’t like to take my phone out of its protective case. Is the charger able to perform through my normal case, or does it have a case for station?
Our charger is compatible with cases up to 5mm. Metal cases are not recommended as they reflect too much energy back to the charger.

Do you attach your own watch charger disk or is the watch charger built-in?
The watch charger is built-in

How do I know if my AirPods have wireless charging?
If you own an AirPods wireless charging case or the AirPods Pro, it's pretty easy to tell which version you have. Compared to the original case, there is now a small LED on the front of the case that will blink when charging.

Why is this the best wireless charger compared to others?
For other wireless chargers on the market, they have simple functions and can only provide wireless charging for mobile phones. Our new wireless charger, not only has a unique appearance but also have a smoother stable charging. No need to worry about poor charging contact and unstable charging. And, this is a 3-in-1 wireless charger that passed though the qi certification and can wirelessly charge 3 devices. Although pictures of other chargers show earbuds and watches with the wireless charger in their products. In fact, their chargers only wirelessly charge mobile phones. Watches and earphones still need to be plugged and wired. But for us, you can use this wireless charger to charge mobile phones, watches, and headphones at the same time. That is the reason why our wireless charger comes out best time and time again.